Business Voicemail Messaging

Each call you receive can be an opportunity or a challenge. It could be a new prospect calling for the first time or an existing customer calling for some help. That’s why every call needs to be handled personally, professionally and promptly.

Calls that go unanswered, or not answered correctly, can result in losing business or simply credibility. Effective messaging can make all the difference.

You don’t like voicemail?

A messaging system was once just a way to answer the phone—a glorified “answering machine”—taking calls during lunch or in the evening and eliminating the need for “while you were out” message slips. But messaging is about much more than that now. Messaging is a critical capability that makes a company easy to do business with, enabling everyone—employees, customers and suppliers—to share critical information, wherever they are located, at any time of the day or night. The days of voicemail jail are long gone as modern messaging focuses on fast and efficient delivery and escalation of messages exclusive to the nature of the message.

LAKE messaging solutions help you put your customers’ needs first with each and every call.

1. Capture sales orders and inquiries, technical questions, and referrals the first time someone calls.
2. Get important customer messages word-for-word, with all their details and nuances.
3. Return calls armed with the information needed to respond accurately and satisfy your customer.
4. Record calls and replay them to provide coaching to employees where a gap exists between their performance and a company’s customer service expectations
5. Record calls, search for best practices calls, and export them to other employees for training purposes
6. Your customers’ calls are routed and their messages get through to the intended recipients —callers don’t get stuck on hold while someone tracks down an employee.
7. Manage your costs while adding capabilities that help you increase revenues, productivity, and customer satisfaction.