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Inbound 08 Services

Inbound 08 Services

 

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Inbound 08 Services


Inbound Contact Point & Contact Path - is a telephony service that provides you with your own online access to a full range of call routing features and powerful call visualisation tools for both geographic (01,02 & 03) & non-geographic (08) inbound numbers.

How Does It Work?

You can access the service online at www.myinbound.com. The intuitive user interface is used to validate new service plans which feed directly into the Lake network for activation.

Using myinbound.com, you will have access to Point my Number which provides a call routing console from which to create/edit and submit inbound call routing plans; and View my Performance which provides access to online call statistics such as how many customer calls are getting through and when the busy times are.

Contact Point offers Time of Day/Day of Week Call Routing and Divert on Busy/No Answer; and Contact Path provides advanced Call Routing determined by Date or CLI of caller, as well as hunt group across a team of people.

 

Call us now on 0844 412 0345

Is it for you?

Designed for business customers who are looking to disperse inbound calls according to defined variables or who are looking to create either a local or national area marketing presence.

So, do you want....?

  • Complete control of your Inbound call routing
  • Online feedback on your call handling performance
  • The ability to generate a national image via an 08/03 number or a local presence with a geographic 01 number
  • Business continuity for incoming calls
  • Online monitoring of advertising ROI

...if so, use the 'contact us' form page to get in touch.

Email Lake at info@lakedirect.com
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Testimonials

Business Link

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LAKE has helped us rationalise our business processes saving us time and money through the implementation of a multi site IP telecommunications platform. However, an even greater benefit has been achieved through our ability to work from ANY location providing a more efficient service to our clients: I don’t know how to put a price on that."

Martin Gore.- IT Manager

Helena Housing

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As part of our commitment to deliver great service LAKE has recently helped us upgrade our entire network to take advantage of IP Communications. LAKE has provided outstanding service and support of all our networked telecommunication systems across 7 sites for over 6 years and we recommend them always.

Cath Oneil – Head of IT

Freedom Business Coaching

As an entrepreneur and coach I am involved in a lot of business ventures so effective reliable communications is vital. LAKE has always demonstrated quick and clear understanding of my needs and provided me with the most cost effective and versatile solutions.

Bob Evans – Managing Director